Dealing With Persistent Call Centres
Call centers are organized groups of people, and this organizational group has only one purpose in mind: To keep you on the phone, until they have achieved their goals.
And while those goals can vary from one call centre to the next, two unfortunate facts are consistent with all call centres around the world: They will not stupid bothering you, until they have either exhausted all their options, or until they have achieved their desired end result. The second point is that all call centres are truly an unrelenting nuisance.
In order to perhaps better understand how to deal with persistent, dubious call centres, it might not be a bad idea on your end to learn a little more about call centres as a general concept.
A Look At Call Centres
It doesn’t take much to get a call centre started. All you really need is some office space, a few people who are willing to do anything for income, and some very basic equipment. With all these things in place, it is very easy for a call centre to be put together. The worst part is that even if a call centre is shut down for one reason or another, it generally doesn’t take very long at all for another one to appear.
Truth be told, not all call centres are a bad thing. By the same token, it is also true that there are indeed some legitimate call centres. There are call centres built around existing, legitimate products, and these are designed to help customers manage complaints and voice concerns. When it comes to these types of call centres, you’re generally dealing with some annoying factors, but nothing that is technically intrusive or illegal. By annoying factors, we are of course talking about needlessly complex menus, excruciatingly long wait times, and those occasions when you’re transferred to a different representative, only to find yourself being made to repeat the information you gave to the previous agent to the new agent.
However, there are also call centres that are pure scam operations. These centres serve no other function but to force you to purchase goods or services you don’t need, and have no particular interest in obtaining. These companies will stop at nothing to get your business, and there are a variety of ways in which they will endeavor to achieve their goals. They will employ aggressive politeness, appealing to your insecurities, repeated phone calls, or perhaps outright bullying. Call centre workers have to meet a certain quota, or they’re going to find themselves unemployed. Because of this fact, there is a ton of pressure on these workers to hit targeted numbers, and bring in as much sales or personal information as humanly possible.
The Future Of Call Centres
Ask anyone who has worked at a call centre, and they will likely tell you a pretty terrible story. They will tell you about long hours, low pay, and an unreasonable level of pressure to perform on a constant basis.
And it doesn’t look like that is going to change anytime soon.
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